Online Customer Care (CRM) GTU IDP project

CRM is the abbreviation for customer relationship management. CRM entails all aspects of interaction that a company has with its customer, whether it is sales or service-related.  CRM is often thought of as a business strategy that enables businesses to:

• Understand the customer
• Retain customers through better customer experience
• Attract new customer
• Win new clients and contractsIncrease profitably
• Decrease customer management costs

How CRM is Used Today

While the phrase customer relationship management is most commonly used to describe a business-customer relationship, however CRM systems are used in the same way to manage business contacts, clients, contract wins and sales leads.
CRM solutions provide you with the customer business data to help you provide services or products that your customers want, provide better customer service, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is.

Technology: Asp.Net,C#,MS Sql

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